Slack may be the appropriate solution for you if you need a trustworthy platform to manage your team or interact with your coworkers. It focuses on business requirements and team collaboration to provide smooth remote project management.
Do you know why you can’t send messages on Slack?
Because of the ongoing epidemic, more organizations are shifting to work-from-home settings, increasing demand for corporate communication platforms.
Slack, although one of the top business communication systems, is not flawless and may have periodic downtimes and glitches. When this occurs, end users like you suffer, and your workflow suffers considerably.
Today, we’ve chosen to compile a list of the best troubleshooting steps you may take if you’re unable to send messages on Slack.
1. Examine the Slack Servers
When you encounter issues on Slack, the first thing you should do is verify the condition of their services. Due to the enormous amount of users on the platform, Slack’s servers may be forced to shut down if they can no longer manage the strain. Their staff may also be undertaking system maintenance to guarantee that Slack’s services and features remain operational.
Slack, thankfully, provides a dedicated page where you can check the health of its servers. ⬇️
If there is a continuing issue with Slack, it signifies that nothing is wrong on your end and you simply need to wait. If, on the other hand, Slack’s servers are operational, you can move to the next step below.
2. Reboot Your Device
If an app isn’t working on your smartphone, the initial troubleshooting step is to restart its operating system. You can confirm that your device’s resources are loaded appropriately this way.
Follow the steps below to restart your PC if you are using Windows:
- To begin, hit the Windows key on your keyboard to bring up the Start Menu.
- Then, to open the pop-up menu, hit the Power button.
- Finally, click the Restart button to restart your computer.
You may restart the mac OS system by doing the following:
- Click the Apple logo in the upper left corner of your screen on your Mac.
- Now select Restart.
- Finally, in the dialogue box, click the Restart option to confirm your action.
If you’re using an Android smartphone, follow these steps to restart it:
- On your Android handset, locate the Power button.
- Next, press and hold the Power button until the choices menu appears.
- Finally, press the Restart button to restart your machine.
For iOS users, follow the steps below to restart your device:
- Tap the Assistive Touch button on your iOS device to open the Device tab.
- Then, press the More button.
- Finally, press the Restart button and wait for your device to restart.
Return to Slack after restarting your machine to see whether you can now send messages.
3. Examine Your Internet Connection
One of the biggest reasons you can’t send messages on Slack is if your network is sluggish or inconsistent. Because Slack is an online program, you must have good internet to access its features and services without problems.
To determine whether your network connection is the issue, use Fast.com to assess your network’s current upload and download speeds.
If you’ve determined that the issue is with your network, restart your modem or router to reconnect to your ISP’s servers. Remove your router from the power supply and wait 5 to 10 seconds before reconnecting it.
After that, re-run the test to determine if your network is again operational. If the problem persists, contact your internet service provider and request that they repair their service.
4. Allow Slack to Pass Through Your Firewall (Windows)
The Windows Firewall may be preventing Slack from connecting to the internet. If you’re not sure if you’ve configured your firewall correctly, double-check to ensure that Slack is permitted via Windows Defender Firewall.
What you must do is as follows:
- To begin, navigate to the Control Panel and select the System and Security option.
- Then, choose Windows Defender Firewall.
- Click ‘Allow an App Through Windows Defender Firewall’ in the sidebar.
- Finally, make sure Slack is accessible via your public and private networks.
Return to Slack and see if you can now send messages to your team.
5. Disable VPN
It may explain why you can’t send messages on Slack if you utilize a virtual private network. VPNs function by diverting your data to numerous servers across the world in order to conceal your identity and location. It also modifies your default IP address to avoid limitations imposed by your ISP or location.
Unfortunately, this procedure may cause lags and delays on your network. When this happens, programs like Slack may struggle to work properly. To circumvent this, make sure your VPN is switched off before attempting to access Slack.
This concludes our advice on what to do if you are unable to send messages on Slack. Please leave a comment below with your questions and concerns, and we will respond as quickly as possible.