Customers today want direct access to the product teams who create the software they use. The simplest way to close the feedback loop is to use an idea board to collect feedback. Everyone involved saves time as a result of this.
A Canny.io alternative should be able to assist you in collecting user feedback, prioritizing that feedback, and sharing your roadmap and changelog with your customers. And, ideally, such an alternative would be less expensive as well.
We’ve included several alternatives for you to consider in this list. We highlight key features and subscription pricing for each option.
On average, customer acquisition costs five times more than retention. As a result, you must gather user feedback and implement the best ideas for your strategic vision.
What Is Canny.Io?
Giving feedback as a user was always a letdown. Canny.io intends to change that. With roots in Facebook, their bread and butter is product development. They’re doing what they’re good at, making great products, to make the difference we want to see in the world.
Canny helps you collect and organize user feedback so that you can study their needs and requirements and prioritize your roadmap accordingly.
What Is Customer Feedback?
The best thing you can do for your business is to listen to what your customers have to say. It doesn’t matter what the nature of the communication is; it’s all valuable. Having said that, there are numerous types of customer feedback.
Some are self-evident, such as feature requests. Others are more subtle, such as product-related inquiries. Some types of customer feedback you seek out specifically, while others you do not.
Types Of Customer Feedback
Customer feedback ranges from positive to negative and sometimes they are constructive criticism that a business should take positively, on the other hand, it can quite rude and selfish as well.
There are two main types of customer feedback that we should focus
- When customers provide you with feedback without your asking (like bug reports)
- In other cases, when you are looking for feedback (like customer surveys)
Why Canny.Io Alternatives?
Canny.io’s detractors claim that the company does not listen to customer feedback and will not remove the “powered by Canny.io” link, even on paid plans. As a result, you may be looking for a non-branded alternative. Or maybe you want something with a better user interface or a more affordable plan for your needs.
You should go with something that is intended for SaaS businesses (not eCommerce brands or digital publishers).
You should also select something appropriate for your budget and product. Some of the options on this list are aimed at enterprise software companies, while others are ideal for brand new SaaS startups and micro SaaS.
Best Alternatives For Canny.Io
Whether you want a tool with simple features at a low cost or a more complex user feedback tool, this list of alternatives has something for you.
The main feature of Nolt is its feedback boards, which serve as a collaborative space for user requests. Your users can vote on ideas to help you decide what to build first.
- Idea boards for feedback
Nolt charges a monthly fee of $25 per board.
HelloNext is a feature request management tool that assists you in gathering and prioritizing feature requests. There is also a changelog and a feature roadmap.
- Message boards
- Roadmap of Features
Hellonext does not offer a free plan, but it does offer a starter plan that starts at $25 per month.
They help product managers undersant what a customer wants, prioritize the requirements and rally everyone around the roadmap.
- Idea boards for feedback
- Roadmaps for Prioritization and Analytics
- Capability to create distinct feedback portals for various audiences
ProductBoard’s Essentials plan costs $20 per user per month, so large teams will pay more. However, because of its analytics capabilities, it may be a better fit for enterprise customers.
The frill is a simple customer feedback tool for SaaS companies looking for a better user experience and pricing than Canny.io. Canny’s user interface is notoriously complicated and frustrating. Frill was created to address this issue. It allows your customers to submit ideas and vote on them, letting you know what to prioritize.
- Idea board for customer feedback
- Upvoting and commenting on ideas
- Customer viewing and commenting roadmap
- Product launch announcements
- Website add-on
Frill offers a free forever plan as well as a Business Plan for only $25 per month, making it an excellent alternative to Canny.
Upvoty is a feedback management tool that allows you to collect feedback from a custom-domain board as well as a widget embedded in your product.
- Message boards
- Widgets for websites
For $25 per month, you can get 5 boards for up to 1,500 customers with their Super Power plan.
In comparison to the other Canny.io alternatives on our list, Pendo is a more robust software. It is useful not only for feedback but also for onboarding. Product analytics, customer sentiment surveys, and in-app walkthroughs for onboarding and feature adoption are all included. Price-wise, you might be better off purchasing separate feedback and onboarding tools.
- Product research and development
- Roadmaps for collecting feedback
- User onboarding is accomplished through the use of in-app guides and messages.
The tool is intended for enterprise companies, and the pricing is not displayed on the website, so you can assume it’s in the hundreds of dollars per month.
UserVoice is a feedback management system for software as a service (SaaS) companies. It enables you to gather feedback from a variety of sources. The platform is ideal for large enterprise SaaS companies that want to collect and manage feedback from their internal teams as well as their customers.
- Feedback portal Capability to gather feedback from Slack, feedback widget, and API
- Feedback evaluation
- Updates on the internal status
Because it is an enterprise solution, there is no pricing information on their website, so you will need to schedule a demo and speak with a member of their sales team. This usually means that the solution will cost you hundreds of dollars per month.
Savio is a feature request tracking tool that collects feature requests from various sources such as your help desk, team communication tool, and other platforms.
- Gather feature requests from various sources.
- Make feature requests a priority.
- When shipped, send an email to customers who requested features.
You can only have one user on their free plan, but you can track feedback from any source. You can also sign up for their paid plan, which costs $25 per month for three users.
You can collect customer feedback in the form of screenshot bug reports and experience ratings using Usersnap. Customer-driven QA and customer-driven product design are combined in the product. It is, however, more useful for QA than its feedback use case.
- Menu and feedback button
- Screenshots of bug tickets
- Surveys, both qualitative and quantitative
- Analyzing feedback
Usersnap’s most popular plan costs $79 per month and includes up to ten users, three feedback projects, and an unlimited number of customers.
Qualaroo is a user research and customer feedback platform. The product includes exit surveys as well as feedback collection for websites and web-based apps. While it is suitable for SaaS companies, it is also suitable for eCommerce brands and marketplaces.
- Website visitors are being targeted for feedback requests.
- Surveys with ten different types of questions
- UX feedback from exit surveys
Qualaroo charges you according to the number of website page views you have. The premium plan costs $0.0016 per month per pageview.
- USER REPORT
UserReport is a tool for gathering feedback from customers through surveys and the Net Promoter Score. You can use the widget to ask your users any question you want, not just NPS. The product can be used by SaaS companies, but it is primarily aimed at digital publishers.
- A feedback widget that includes polls for any questions.
- Using NPS Feedback Surveys to Determine
UserReport does allow you to sign up for free to begin testing it out, but there is no free plan. Their pricing is not made public on their website.
WHAT TO CHOOSE?
So it’s time to pick a feedback tool for your SaaS business. A feedback board to collect ideas, a widget to get feedback inside your web-based app, a roadmap to communicate with customers without having to answer every question one by one, and a changelog to show customers exactly what was updated are the top features you’ll need.
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